To review moving details, prepare estimates, schedule crews, plan routes, coordinate services, and communicate changes.
Jacksonville Elite Movers
Política de privacidad
This policy explains how Jacksonville Elite Movers collects, uses, protects, and shares information when customers request quotes, use customer tools, make payments, contact the office, track moves, or interact with Miss Roovet and jaxmov.com.
Information we collect
Information needed to plan and support your move.
Jacksonville Elite Movers may collect information you provide through quote forms, phone calls, text messages, email, customer portal tools, move tracking, payment pages, contact forms, claims, review requests, and Miss Roovet conversations.
This may include your name, phone number, email address, pickup and delivery address, move date, home size, service type, inventory details, packing needs, storage needs, stairs, elevators, parking, building access, payment status, customer account details, claim details, and customer-support notes.
How we use information
We use information to provide moving services and customer support.
To answer questions, help with move tracking, support the customer portal, process claims, and follow up after a move.
To process invoices, deposits, receipts, card authorizations, payment confirmations, refunds, chargeback responses, and business records.
To evaluate access issues, heavy items, specialty items, weather, routing, dispatch, crew safety, customer identity, and job requirements.
Pagos
Payment information is handled through approved processors and company records.
JEM may use payment processors such as Stripe, PayPal, Apple Pay-supported processors, Cash App-supported workflows, banks, card networks, or other approved payment services. Payment processors may collect, process, and store payment details according to their own terms and privacy policies.
For phone payments or card-not-present payments, JEM may collect card authorization details, invoice references, job references, ID or driver’s license confirmation, signed authorization forms, and payment confirmation records. JEM does not want customers to send full card numbers through general chat, text messages, or unsecured messages.
Miss Roovet may collect messages, quote details, service questions, move tracking questions, contact preferences, and support context so JEM can help customers more effectively.
Chat history may be kept as part of customer-support records, lead review, quality review, dispute response, follow-up, and service improvement.
AI chat and customer tools
Miss Roovet is designed to help customers find the right next step.
Miss Roovet is a customer-support assistant. Customers should not send sensitive personal data, full card numbers, passwords, Social Security numbers, or private financial information through chat.
Sharing information
We share information only when needed to provide service or protect the business.
JEM may share information with payment processors, dispatch tools, software providers, hosting providers, analytics services, communication tools, insurance or claims support, legal or accounting support, debt collection services, banks, card processors, and service providers that help operate the business.
Information may also be shared when needed to comply with law, respond to lawful requests, protect customer or crew safety, prevent fraud, defend against claims, collect unpaid balances, or enforce agreements.
✓We do not ask customers to place full card numbers in public website forms or chat.
✓We use service providers for payments, hosting, communication, analytics, and support tools.
✓We may keep records needed for estimates, moves, payments, claims, disputes, and legal compliance.
✓We do not sell customer move details as a moving lead list.
Your choices
Customers can contact JEM about privacy questions.
You may contact Jacksonville Elite Movers to update your information, ask questions about your records, request communication changes, or ask about privacy practices.
Contacte a Jacksonville Elite Movers
Questions about privacy?
Contact Jacksonville Elite Movers.
For privacy questions, quote records, customer account questions, payment records, or move-support records, contact JEM directly.
